Something went wrong? Here's what to do.
It's not your fault and you're not alone. Choose your situation below and follow the steps. If you're under 18, always tell a parent, a teacher or another adult you trust.
🔓 My account has been hacked
- Try to log in and change your password straight away. If you can't, use “Forgot password” or the service's official account recovery page.
- Turn on 2FA and log out of all devices (Settings → Security).
- Check whether your email address, phone number or recovery details have been changed.
- Change your password everywhere else you used the same one.
- Let your friends know not to reply to messages from your account.
- Report the compromised account to the platform (Instagram, TikTok and Facebook have special “hacked account” pages).
😟 I'm being bullied or threatened online
- Don't reply and don't get revenge — that often makes things worse.
- Keep the evidence: take screenshots of the messages, the profile and the date.
- Block the person and report the profile or post to the platform.
- Tell an adult: a parent, a teacher or the school counsellor.
- If there are threats of violence, stalking or sharing of photos, report it to the police.
📸 Someone is blackmailing me with photos (sextortion)
- Don't pay and don't send anything else. Paying rarely stops the blackmail.
- Stop all contact, but don't delete the conversation — keep the evidence.
- Tell an adult straight away and report it to the Kosovo Police (192).
- If you're under 18, you can ask for the photos to be removed through Take It Down (free and anonymous).
- Don't feel guilty — you are the victim of a crime.
💳 I clicked a phishing link / gave away my details
- If you gave away a password: change it straight away (and everywhere else you've used it).
- If you gave away card details: call your bank and block the card.
- If you downloaded something: disconnect from the internet and scan the device with antivirus software.
- Report the message as phishing/spam in your email or in the app.
🦠 My device is acting strangely
- Disconnect it from Wi-Fi/the internet.
- Run a full antivirus scan (e.g. Microsoft Defender – “Full scan”).
- Remove apps you don't recognise or that you installed recently.
- Update the operating system and your apps.
- If the problem doesn't go away, ask a professional or your school's IT staff for help.
🛡️ Cyber incidents
For security incidents affecting organisations and institutions, contact the national computer emergency response team (CERT) and the Cyber Security Agency.
🏫 At school
Your form teacher, the school counsellor or psychologist and the head teacher are there to help. Don't hesitate to speak up.
🌐 Useful tools
- Have I Been Pwned — has your data been leaked?
- Take It Down — removing intimate images of minors.
- Google Safe Browsing — report a phishing site.
How to talk to children about online safety
- Ask with curiosity, not fear
“What game are you playing? Show me how it works.” opens more doors than banning it.
- Make it clear they can tell you anything
No punishments like “I'm taking your phone away” — otherwise children hide their problems.
- Set rules together
Screen time, which apps, where the phone stays at night.
- Use parental controls
Google Family Link, Apple Screen Time and the settings in each app.
- Lead by example
Children copy what we do: 2FA, strong passwords, little screen time at mealtimes.
- Learn together
Play the quiz and the phishing game together with them.